Delivery & Collection


UK Delivery Options

Delivery charge

Delivery method

£2.99 Vouchers only

Three to five day (UK Mainland only)

£6.95 up to 2kg

Three to five day (UK Mainland only)

£9.95 over 2kg

Three to five day (UK Mainland only)

 
We cannot accept responsibility for deliveries that are refused by the recipient, or where the carrier cannot deliver due to incorrect addressing. Additional delivery charges will be charged in the event of redelivery. We do not take responsibility for the actions of our carrier.

Standard Delivery: Orders will be delivered by Royal Mail or DHL to UK addresses. Weight and value restrictions apply.

We aim to have all orders dispatched within three to five days after the order is placed.

Please be aware we are unable to guarantee delivery dates or to deliver on Bank Holidays. In some cases, due to unavoidable disruptions due to COVID-19, there may be a delay with delivery and in this instance we are unable to refund postage costs.

Free Local Customer Collection

Free Local Customer Collection is available from Woodstock Gate Kiosk on the Blenheim Palace Grounds upon receipt of an email confirming your purchase is ready. Please note that ID must be provided in the name of the person who placed the order. We aim to have Customer Collection orders ready within three working days of an order being placed. The Kiosk is open every day 10.00 - 16.00.

Show me on Google Maps

Free Local Delivery

Free Local Delivery is available within 2 miles of Blenheim Palace. We aim to deliver Free Local Delivery orders within three working days. 

When placing an order, please specify your preferred Free Local Delivery day. This will be subject to availability and can not be guaranteed. Please make sure that someone will be at the delivery address on the designated day to take delivery. 

Product Availability

All products are subject to availability and we reserve the right to substitute products of equal quality and value.

Christmas orders

Last orders for Christmas delivery must be placed by 15 December. Please be aware all orders placed after Friday 18 December are subject to stock availability and cannot be guaranteed to arrive before Christmas. 

International delivery

We are unable to operate an international service at this time. We are unable to deliver to: Channel Islands, Isle of Man, Northern Ireland, Scilly Isles, Scottish Highlands/Islands.